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Police Performance Targets

September 10th, 2013

Today, the Home Secretary has cautioned Police against the use of performance measures (May warns Police over targets  BBC News).  I would support this to a degree.  I would suggest that Police should not use inappropriate performance measures.  Some of these inappropriate measures have led to very dysfunctional performance, for example, my blog entry of 26 February 2013.

What I would ask the Chiefs and Police & Crime Commissioners to consider, is:  Are you going to throw the baby out with the bathwater!

When performance measures or “targets” are well thought through and consequences considered they can become supportive of a positive user experience and increased productivity.

It just takes time and thought to create measures that are meaningful and a positive indication of what success looks like.

Performance Works has a wealth of experience in performance management, so contact us for more information or a free consultation.

 

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